handi Guarantee
Every rental on handi includes handi Protect — automatic protection against eligible accidental damage and theft, up to £150 per rental, at no extra cost to either party.
Please read carefully: handi is a peer-to-peer software platform and facilitator. We do not own, inspect, or maintain the items listed. handi Protect is a discretionary goodwill scheme — it is not a regulated insurance product and is not underwritten by an insurer. It covers eligible damage to and theft of tools only. It does not cover personal injury, third-party liability, or property damage. Users transact directly with one another at their own risk.
What's Covered
All tool rentals include handi Protect at no extra cost — automatic protection against eligible accidental damage and theft, protecting both renters and tool owners. Personal injury and liability are not covered.
Accidental Damage
Up to £150 per rental
Protection for eligible unintentional damage to rented tools during normal use.
Includes:
- ✓Dropped equipment
- ✓Water damage during use
- ✓Electrical failures
- ✓Mechanical breakdowns
Theft & Loss
Up to £150 per rental
Protection if tools are stolen or lost during the rental period.
Includes:
- ✓Theft from secured location
- ✓Theft from vehicle
- ✓Lost equipment
- ✓Stolen accessories
Protection Limit
handi Protect backs eligible accidental damage and theft up to a total of £150 per rental. This protection is automatic — there's no add-on to buy and no excess to pay upfront. Where damage or loss exceeds £150, the renter remains liable for the difference.
What's Not Covered
The following are explicitly excluded from handi Protect:
How to File a Claim
If an incident occurs, follow these steps to file a handi Guarantee claim:
Report Immediately
Contact us within 24 hours of the incident. For theft, also file a police report.
Provide Details
Send photos, a description of the incident, and any supporting documents.
Assessment
Our team reviews the claim and may request additional information if needed.
Resolution
Claims are typically processed within 5–10 business days. We'll notify you of the outcome.
Need to File a Claim?
Contact our support team immediately. The sooner you report, the faster we can process your claim.
Emergency Incidents
For serious injuries or immediate dangers, always call 999 first. Then contact our 24/7 emergency line at 0800 123 4567