Terms & Conditions

1. Agreement to Terms

By accessing and using handi's platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

You must be at least 18 years old to create an account or use the platform. By creating an account, you confirm that you are 18 or older.

2. Use License

Permission is granted to temporarily download one copy of the materials on handi's platform for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials
• use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• attempt to decompile or reverse engineer any software contained on the platform
• remove any copyright or other proprietary notations from the materials

3. Tool Rental Services & Intermediary Status

handi is strictly a third-party platform and intermediary that facilitates peer-to-peer tool rentals. We do not own, rent, or provide the tools listed. When a booking is accepted, the actual rental contract is formed directly and exclusively between the Tool Owner and the Renter. handi is not a party to this rental contract. As a platform user, you agree to:

• Provide accurate information about tools you list for rent
• Maintain tools in good working condition
• Return rented tools in the same condition as received
• Report any damage or issues immediately
• Comply with all local laws and regulations regarding tool usage

4. User Responsibilities

Users are responsible for their own safety and the safety of others when using rented tools. This includes:

• Having appropriate skills and knowledge to operate rented tools safely
• Following all manufacturer guidelines and safety instructions
• Using appropriate personal protective equipment
• Ensuring compliance with local building codes and regulations

5. Liability and Platform Protection

handi is a platform that connects tool owners with renters. Because we are not a party to the rental contract, handi does not inspect, test, or verify the tools listed, and we make no warranties (express or implied) regarding their safety, condition, or merchantability. We are not responsible for:

• Damage to property or injury resulting from tool use
• The condition, safety, or functionality of tools listed on our platform
• Disputes between users regarding rentals
• Loss or theft of tools during rental periods

Users are strongly encouraged to maintain appropriate personal protection for their activities.

6. Payment and Fees

handi charges a service fee for facilitating rentals. Payment terms include:

• Rental fees are determined by tool owners
• Service fees are clearly disclosed before booking
• Payments are processed securely through our platform
• Refunds are subject to our cancellation and refund terms, set out below
• Owners keep 100% of the price they list. The service fee is charged to renters only.

7. Cancellations and Refunds

The clause above refers to our cancellation policy. This is it. It applies to every booking, and the £2.50 booking fee is never refundable.

• Cancel 48 or more hours before the rental start and the rental cost is returned. The platform service fee and £2.50 booking fee are non-refundable.
• Cancel within 48 hours of the rental start, no-show at pickup, or cancellation after collection — no refund is issued.
• Report within 4 hours of the rental start time if the tool significantly differs from the listing — full refund issued.
• If an owner cancels at any time, the renter always receives a 100% full refund. Frequent owner cancellations affect their platform rating.
• Refunds are returned to your original payment method and typically take 5–10 business days to appear.

The 15% platform service fee is charged to renters only. Owners receive the full price they listed, with no deduction.

8. Late Returns

Tools must be returned at the agreed return time. If you return a tool late, the owner loses the income they could have earned by re-letting it, and the following applies (Late Fee Policy version: late-fee-policy-v1):

• A grace period of 1 hour applies after the agreed return time. No fee arises within it.
• After the grace period, a late return fee of 1.0× the tool's daily rate applies for each day or part-day the tool is not returned. The daily rate is the one shown to you when you booked, and it cannot be changed afterwards.
• The fee stops accruing after 7 days, and can never exceed £999 in total, however long the tool is outstanding.
• The fee is passed to the tool owner net of standard payment processing fees; handi takes no commission on late return fees.
• How to avoid it: the fee is calculated from the return time agreed in the app, so agreeing a new time with the owner before you return the tool (using Amend times or Extend rental) means no fee arises. Both remain available after the original return time has passed.
• An owner may waive the fee when they complete the return, and is encouraged to do so where the delay was agreed between you.
• Late return fees are not charged to your saved card. If a fee applies, we send you a payment link.

9. Damage Policy

To protect tool owners, handi operates a damage reporting process (Damage Policy version: damage-policy-v1):

• When you pay for a rental, your payment card is securely saved by our payment provider, Stripe. handi never stores your card details.
• By proceeding to payment you authorise handi to charge that saved card for damage costs approved under this policy, up to the damage limit shown on the listing and agreed when you booked. That figure is the most you can be charged for damage to the tool, and it cannot be changed after your booking is made.
• Damage limits are set by the owner on each listing, between £5 and £500. No money is held or taken at booking.
• Owners may report damage within 24 hours of a rental's verified return, with supporting evidence.
• Renters are notified immediately and have 72 hours to respond with their own account and evidence before any decision is made.
• Every report is reviewed by a member of the handi team; no charge is ever made automatically or without human review.
• If a damage charge is approved, the renter receives written notice of the approved amount and the card to be charged at least 24 hours before the charge is attempted.
• Recovered amounts are passed to the tool owner net of standard payment processing fees; handi takes no commission on damage recoveries.
• handi Protect is a discretionary goodwill scheme, not insurance. It applies only where recovery from the renter fails, and contributes up to £150 per rental. It does not top up a claim that has been settled at the agreed damage limit. Above that figure the owner carries the difference.
• If you believe a decision is wrong, contact support and we will review it.

10. Handover Record and Evidence

Collection and return are recorded in the app by both parties. This record is what a later disagreement about condition is resolved against, so it is worth knowing what it contains (Handover wording version: handover-waiver-v1):

• At collection, the owner records the tool's condition and confirms a set of statements about its safety and the accuracy of what they have recorded. The renter confirms a separate set, including that the tool matches what the owner recorded.
• At return, the renter declares the condition they are returning the tool in, and the owner records their own assessment after inspecting it.
• Depending on the agreed damage limit, one or both parties may also be asked to capture a photograph or a short video of the tool.
• Each statement is presented as a separate item you confirm individually. We store which statements you confirmed, when, and the exact wording you were shown, so that the record can be read back accurately later.
• We retain this record for the period set out in our Privacy Policy and use it to resolve damage reports and disputes between you and the other party.
• Where a card payment is disputed: if you dispute a charge with your bank or card provider, we may provide this record (including the statements you confirmed and any photographs taken at handover) to your payment provider as evidence in response to that dispute.

11. Indemnification

By using the platform, you agree to indemnify, defend, and hold harmless Aptura Ltd, its directors, officers, employees, and agents from any and all third-party claims, legal fees, damages, losses, or injuries resulting from your use of the platform, your negligence, your breach of these Terms, or the use, condition, or malfunction of any rented tool.

12. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the platform, to understand our practices.

13. Termination

We may terminate or suspend your account and bar access to the platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us at: